Alabama Power provides reliable electricity and unparalleled service to 1.4 million homes, businesses and industries in the southern two-thirds of Alabama.
Our top priority is taking care of our customers. This means keeping reliability high and power rates low. For years, we have consistently provided electricity more than 99 percent of the time while keeping our prices below the national average.
We welcome your participation, but please keep it clean and on-topic. If you have a Customer Service issue or question, please call (800) 245-2244 – if you have an outage or a line down, call us at (800) 888-2726.
Our customer care hours on social media are weekdays from 7am-10pm -- and weekends from 8am-9pm.